Frequently Asked Questions
The section below has a few of our most commonly asked questions and answers.
Locate a question you would like an answer to, and click on the title or the + symbol on the right. The box will open up to reveal the answer.
If you have any other questions that are not shown here, please get in touch.
Q. I have days when I can’t cope well, but some days I’m ok. What should I do?
I’m not sure my situation is bad enough to justify having a volunteer to help me. What should I do?
A. Give us a call on 01827 62400 and have an informal chat with one of the Home-Start co-ordinators
Q. I’ve been referred to Home-Start by my Health Visitor. What happens next?
A. We will make arrangements with you for one of the co-ordinators to visit you to chat about what help you need and to see how the Home-Start service can help you.
Q. I’m worried about having a stranger visit me to help me. What are the volunteers like?
A. We try really hard to find the “right” volunteer for you. They are all friendly and caring people, selected for their warmth and understanding. We take up references and a Criminal Records Bureau Enhanced Disclosure and they undertake a 20-hour induction course – all to prepare them for meeting and helping you!
Q. What if I change my mind?
A. That’s OK – just give us a ring and let us know.
Q. How long can I keep my volunteer?
A. For as long as you have a need and continue to meet our criteria for referral. Your co-ordinator will visit regularly to discuss and review your progress.